Our Covid 19 Measures & New Hygiene protocols

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We are open for spa Days & beauty treatments

We want to 100% reassure you that we’re doing absolutely everything we can to ensure your safety during your visit. Our top priority remains the wellbeing of our customers & people & most importantly in providing a safe environment.

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We’re asking our customers and people to:

– Follow guidelines on self-isolation and personal hygiene to avoid spreading or catching the virus.

_ Complete online disclaimer before coming to your appointment.

– Wash hands on entrance arrival, and before leaving the spa.

– Make use of the tissues and anti-bacterial gel/wipes/soap provided.

Added to this, we’re also:

– Cleaning the spa from top to bottom each day.

– Freshly sterilising all kit and touch points before and after each customer service.

– Switching to disposables where we can. That’s towels, gowns, etc. If unavailable, we’ll make sure towels and gowns are freshly laundered at 60 degrees between customers.

– With non-contact temperature-taking for customers and teams at the Spa Reception.

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Please note the following when visiting; 

Due to Covid19 all pool access must be booked as we are limited numbers allowed.

Please bring comfortable clothing to change into when visiting the Bistro & Restaurant (robes are not permitted).

Please wear your mask on arrival, we are asking for mask to be kept on within the changing rooms.

Due to government restrictions beverages are not being served within the spa facilities until further notice, we do have a water dispenser for our guests, but all food and drinks are available at the Bistro.

We will sign you in & take your temperature on your arrival.

Please bring your own towel and slippers/flip flips (these can be provided if forgotten at a small charge).

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We apologize for any inconvenience with the above, we are adjusting to the new normal to help keep everyone safe!

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PPE AND MORE ROOM WHEN YOU’RE IN

We ask for you to wear your own face mask for your appointment, if  you arrive without PPE for us to proceed with your services we will provide PPE for you at a small charge, this is to ensure everyone's safety.

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Along with our teams correct PPE as recommended by the government guidelines, we have changed how we work.

All appointments made will be staggered to avoid customer cross over,  as we will need to ensure appropriate cleaning time between services.

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AIR HUGS FOR NOW

We continue to stay well informed of the developing situation, following latest official advice and recommendations and we’ll keep you updated regularly with total transparency as things progress. Huge thanks for your continued support – it means the world. We look forward to welcoming you in.